The Cole Papers May 2001

Boom box: Sonic Factory's on-line audio system automatically launches an audio player in a user's web browser.

Media old and new share tactics at 'intimate' America East show

HERSHEY, Pa. -- America East/New Media World is to the major newspaper conferences (i.e. NEXPO) what a Triple-A baseball game is to the Yankees vs. the Red Sox.

It costs you less to get in. The venue is more intimate and the food is better. Access to the key players is easier and friendlier. And though what you see is perhaps not as large-scale or polished, it's still a pretty good ballgame.

The 2001 installment, held March 26-28 at the Hershey Lodge and Convention Center, also showed resilient attendance numbers (though down significantly from last year), even in a widely cited economic slowdown. Conference organizers seemed pleased with the turnout, given that other recent industry events posted wider downturns (with more than one even being cancelled).

This conference and trade show is divided into two subject areas: mainstream newspaper operations (that's the America East part) and emerging media (that's the New Media World part). The program and many of the suppliers' offerings are aimed at small- to mid-size newspapers, and many of the attendees came from within a day's drive.

(Conflict of interest alert: As in years past, yours truly attended as a speaker on the subject of World-Wide Web site design and accepted a modest honorarium in the form of a two-pound slab of milk chocolate, the coin-of-the-realm in Hershey, Pa.)

America East seldom generates industry-shaking product announcements or quantum-leap insights. But it's always good for a few sessions -- especially on the new-media side -- that allow attendees to delve into useful tactical details. Here's a roundup:

Convergence in action
Mike Steele, director of new media for Media General Inc. of Richmond, Va., used the New Media World keynote address to show how the company's "converged" Tampa Bay news operations work.

In early 1999, Media General began corporate strategic discussions on the subject of news organization convergence, Steele said. The company saw opportunities to improve the quality and efficiency of multimedia news coverage in specific geographic markets and niche content areas.

In the Tampa market, Media General owns the Tampa Tribune, Wfla-TV and the web site TBO.com. Tampa emerged as a well-suited market to try the company's convergence ideas. In March 2000, the company moved news operations for all three properties under one roof -- in a new building called The News Center.

"It's a model we hope will work, but there is no convergence model that has been proven," Steele said.

The three news organizations share daily news budgets and reporting resources. Short of a complete integration, each property's news organization is on a separate floor.

"Convergence is not a merger," he said. "There would be legal and strategic considerations to that. You still want the individual products out there."

But having the newsrooms within shouting distance makes cross-pollination of content easier. Steele showed how a Wfla "action line" reporter had begun writing a similar consumer-help column for the Tribune, and how newspaper reporters had joined in on-air news segments.

"This changes the definition of 'we,'" he said. "Now we think of 'we' simply as news producers. ... But it's not about making newspapers more like TV, or TV more like newspapers."

What are the roadblocks? Steele mentioned six:

  • Cultural: The very natures and behaviors of print and broadcast journalists differ.

  • Technological: Newspaper staffs know editorial content management systems, high-resolution still photography and printing presses. Television staffs know video, mobile uplinks and meteorology.

  • Time away from core work: Adding new items to an already crowded list of priorities.

  • Institutional resistance: "We've always done it this way," or "we've always been competitors."

  • Conflicting deadlines: Newspapers have daily cycles; television is up-to-the-minute.

  • Conflicting priorities: Daily news story selection and ranking can be significantly different between print and broadcast.

    What about the benefits? Steele said broadcasters get access to a much broader pool of newsgathering resources, and newspapers get access to rich media content -- plus one other benefit:

    "A helicopter, if you're lucky."

    Wireless wisdom
    No matter how good the audio/visual equipment, you still need one key element to demonstrate wireless technology properly: a stable wireless connection.

    Just ask Vance Gorke, the business development manager for CBS Switchboard.com, an on-line business directory and mapping service that counts Florida's St. Petersburg Times, Indiana's Indianapolis Star and America Online among its affiliates. Such directory services are often referred to as "on-line Yellow Pages" because of their similarity to that advertising medium.

    In a session called, simply, "Wireless Publishing," Gorke wanted to show the interfaces to his company's directory service using a cellular telephone and a wireless-modem-equipped Palm handheld computer.

    Unfortunately, in the relatively isolated chocolate capital, Gorke could find no suitable wireless link. Minus a show, it was time to tell.

    "The way we see these directory searches done in the future will be a little different from today's on-line," he said. "Today a user will say, 'Show me restaurants in Hershey,' and most directories produce a list. Some will also produce display ads sold to certain businesses."

    "On wireless ... you may not have display ads to differentiate some businesses, and you won't necessarily have predetermined search criteria," Gorke said. "The device will identify where the user is, via the nearest cell tower or connection device, and will geographically center the search."

    Gorke hypothesized that users of such proximity-based searches will then be able to initiate some form of conversation with matching merchants -- via either voice on a cellular phone or e-mail on a handheld computer.

    Further, he said, proximity searches can also be correlated with users' stated preferences to further refine the results. For example, if a wireless-device user stores cuisine preferences as part of registering a profile with the directory service, the directory can send more specific restaurant matches. If your device knows you're in Hershey and you've already told it you like Italian food, it can give you a list of restaurants that are simmering the marinara within a 10-minute central Pennsylvania drive. (It could, that is, if you could get a wireless link in Hershey.)

    Norm Cloutier, business development director of Nando Media, focused on the types of publishing news organizations can initiate themselves in the emerging wireless world.

    Nando Media, a Raleigh, N.C.-based subsidiary of The McClatchy Co. of Sacramento, Calif., began in early 2000 to develop a custom channel for handheld computer users, working with AvantGo Inc. of Hayward, Calif.

    AvantGo provides software for Palm OS or Microsoft Pocket PC handheld computers (in many cases, the client software comes installed when users purchase the devices). The software allows device users to subscribe to AvantGo "channels," essentially World-Wide Web pages that have been specially formatted for streamlined viewing on a small screen. The selected channel pages are refreshed on the device every time it is synchronized with its host computer.

    Or, in the case of wireless-ready handhelds, that freshening can occur over the airwaves, with no PC required. Content prepared for AvantGo distribution can also be filtered and ported for other means of wireless distribution, including cellular phones that support the Wireless Application Protocol.

    Cloutier said Nando Media wanted to take advantage of the news organization built to support its Nando Times web site when creating its AvantGo channel and other wireless-ready content.

    "We're capitalizing on what we do that a lot of newspapers -- particularly small- and mid-sized papers -- don't do," he said. "We have a 24-hour, seven-day newsroom. We go through multiple wire services, edit the stories and make sure the wire headlines match up and make sense.

    "And we make sure all the story link lists are filtered by editors, not just presented as 'last in on top.' It's what someone in our newsroom has decided is important," he said.

    He said that when users register for the Nando Times channel, they are presented an opportunity to choose news topics that interest them. Once they make selections, the site gives them an estimate of how much device memory the resulting articles will fill, and they can fine-tune to suit the capabilities and limitations of the device.

    Tag, you're it!
    Wasn't eXtensible Markup Language (XML) supposed to be the glue that finally held together the idea of "create once, publish anywhere"?

    Well, a funny thing happened on the way to finding that Holy Grail. The news industry realized that XML itself is not an all-inclusive standard for content interoperability. It is simply a framework that allows, in turn, development of many different markup standards for different purposes.

    John Iobst, vice president of newspaper operations and research for the Newspaper Association of America, has heard this music before.

    "Why do standards? Specifically we do them so it is easy for two newspapers to exchange information, or a newspaper and a wire service, or wire services and many newspapers, or newspapers within their own organizations," Iobst said.

    Iobst's session was designed to clear up confusion about emerging XML-based news markup standards, specifically the News Industry Text Format (NIFT) originated by the International Press Telecommunications Council, and NewsML, originated by Reuters. Though built separately, the two XML "document-type definitions" dovetail well.

    "NIFT is designed for news stories ... and NewsML is designed for managing multiple pieces of what I'll call media formats," Iobst said. "An NIFT story would typically be inside a NewsML wrapper as part of a group of content -- but NIFT can also stand alone under certain circumstances."

    He said, "There is a relationship but it isn't exactly parent-child." NIFT gets into the nitty-gritty of different types of content within, and immediately tied to, individual articles. NewsML doesn't get into that detail at the article level, but helps to package the article with other media elements.

    Still sound nebulous? Maybe Iobst's beverage analogy will help.

    "NewsML is intended to be a mechanism to carry multiple media objects," he said. "If you think about an old-fashioned Coke case, a NewsML document might look like one of those, and you'd put different stuff into different slots in the box.

    "NewsML has metadata for the whole case, then a little piece of metadata that describes what's the nature of each little box," he said.

    And all this moves us closer to "create once, publish anywhere" -- if that's where the industry wants to go.

    "What we found is this is great in theory but in practice it has certain drawbacks," Iobst said. "If you're talking about photos, in some environments you may want to use a TIF-format file, if you want the highest quality at the expense of file size. In other cases, you might want to use a Jpeg-format file and take a hit on quality for a big advantage in file size.

    "What we've done is to say we have to support that kind of mixed environment," he said. "These photos are legitimate alternatives for each other ... the resolution differs, the quality differs, but they're all really the same photo with the same caption."

    From the show floor

  • GDT Nova of Pleasanton, Calif., demonstrated its AdEZ Web-based classified order entry system -- a way for newspaper customers to enter, price and order private-party classified ads via the paper's web site.

  • Tera U.S. Inc., a subsidiary of Tera S.p.A. of Milan, Italy, announced a marketing relationship with Autologic Information International of Thousand Oaks, Calif. (see The Cole Papers, April 2000) Autologic and Tera will promote sales of Tera's GN3 content management and pagination system, which combines XML-formed data storage with Microsoft server and database software. Tera touts GN3 as an end-to-end newspaper content management solution, including print and Web outputs.

  • Sonic Factory of Pottsville, Pa. (a spinoff of audiotext developer New Horizons Group), which introduced its first voice-to-Web audio products at America East last year, introduced another Internet tool this year. The company's LinkCode application service provides Web address shortcuts that a newspaper can private-label and use for editorial or advertising links. For example, an advertiser can purchase a short LinkCode number and promote that number in its print ad. Then, when a reader goes to the paper's web site, he or she can enter the number to jump to more information from the advertiser.

    -- Jay Small, jaysmall@colepapers.net

    GDT-Nova,
    (866) 443-8462,
    e-mail: marketing@gdtnova.com;
    Nando Media,
    (919) 836-5700,
    e-mail: jcallowa@nando.net;
    Newspaper Association of America,
    (703) 902-1600;
    Sonic Factory,
    (717) 628-6076,
    e-mail: info@sonic-factory.com;
    Tera U.S.,
    (603) 624-9160,
    e-mail: tim@tera-us.com.

    See also New media at small weeklies

    From THE COLE PAPERS, May 2001, Copyright © 2001, All Rights Reserved.

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